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1. How often does Met-Talk provide with invoices to the customers?
Met-Talk send invoices monthly, which most of our customers find easier to manage than quarterly bills.

2. Why is my first invoice for more than a month?
According to standard policy in Industry the first invoice will include charges frompresent month and fixed charges for the next month as advance. Please refer to our Terms and Conditions page to know more.

3. How can I pay my invoice?
Met-Talk usually prefers payment by Direct Debit. Payments by any method incur an extra charge. Please refer to our Terms and Conditions page.

Yes, there are many packages available - contact our agents for advice. Please feel free to Contact us for detailed information.

8. Does Met-Talk install new lines?
At Mat-Talk we do install new lines. Our call rates are quite affordable and cost effective. Feel free to Contact Us for more information.

9. Can I take my existing phone number with me when I move premises?
If you are travelling within the area covered by your existing telephone exchange, you should be able to take your existing number. Contact Us for further information.

10. What do I do if I am moving premises?
Please contact us a month prior to your move and two weeks at the latest to advise us of details of your movement. Visit our website or feel free to call us for more information.

11. What is a Broadband Service?
Broadband refers to a connection, which transmits large amount of data at a very high speed. Broadband-Internet connections allow surfing or downloading much faster than a dial-up.

12. How can I be sure that I will have the cheapest UK's tariff?
We guarantee you of the most cost effective and suitable tariff plans. For more information about our pricing system call us.

13. Can Met-Talk transfer my line as I am a residential customer?
Yes at Met-Talk we do offers a residential package for people working at home. If you are a residential customer call us today and get a quote.

14. Does Met-Talk charge connection fee?

Our Connection charges apply to all types of calls, please visit our website for further details.

15. How are calls billed?
All calls are billed in accordance to our rates and calls all listed in our website.

16. Are invoices itemized?
All our calls are itemized on the invoice. Feel free to Contact Us for further information.

17. If I make a payment how soon my payment is acknowledged by Met-Talk Telecom?

Payment can take up to 5 working days to reach us. Debit and Credit Card payments are also accepted. Please refer to our Terms and Conditions page to know more.

18. Does Met-talk install new lines?

Yes we can install new lines. Feel free to Contact Us for more information.

19. What other services does Met-Talk offers?

Met-Talk offers a wide array of network features than can be added to your phone line. Please refer to our Service Packages for details.

20. Will there be any interruption or change to my service?

Your service and phone number will remain the same. No major change will happen. Please refer to our website.
1. How often Met-Talk does provides with invoices to the customers?
Met-Talk sends invoices monthly, which most of our customers find easier to manage than quarterly bills. But we do as well provide quarterly invoices. Please refer to our Terms and Conditions page for further details.

2. Why is my first invoice for more than a month?

According to our terms and conditions the first invoice will take into account the charges for part of the month during which your line is transferred. Please refer to our Terms and Conditions page to know more.

4. How can I pay my invoice?
Met-Talk usually prefers payment by Direct Debit or cash. Payments by any method incur an extra charge. Please refer to our Terms and Conditions page.

1. Who should I contact if there is a fault on my line?
You should contact Met Talk on our 24/7 open fault line. Please visit our Contact Us page.

2. Who will repair the fault?
Your phone line remains part of the BT Openreach engineers who will repair your fault.

3. How much time will it take to repair a fault?
Depending on care level your line is on the fault would be dealt with. Standard commitment time is 72 working hours for standard lines. Meanwhile your fault is repaired we suggest you request for divert of all your incoming calls to an alternate number.

4. Does Met Talk offer any additional maintenance packages?
Yes, there are additional packages available with us. Contact our agents for advice.

1.Does Met Talk charge connection fee?
Connection charges apply to all calls, please see our online price lists for details.

2.How long does it take to install?
Once we receive your order, from there it takes around 14 working days for the service to be enabled. We send you the relevant documentation you need to get started.

1.What do I do if I am moving premises?
Please contact Met-Talk a month before your shiftor at least two weeks before to advise us of details of your move. Feel free to Contact Us for more information.

2.What are my options if I can't retain my number?
You would then need either Remote Call Forward or Caller redirect on your line. Please contact our Customer support for assistance.

3.What other services does Met Talk offer?
Met-Talk offers a range of network features which can be added to your phone line. Please refer to our Service Packages for further information.